Payment Policy

At Island Coco, we strive to make the booking and payment process simple, secure, and transparent for all our customers. Please review our payment policy below:

1. Payment Methods

We accept the following forms of payment:

Major credit and debit cards (Visa, Mastercard, American Express, Discover)

PayPal

Bank transfers (for corporate or large orders)

All payments are processed securely. We do not store or share your payment information.

2. Booking & Deposit

A 50% deposit is required to confirm your event booking.

Deposits must be made at the time of reservation.

The remaining balance is due 7 days before the event date.

3. Cancellations & Refunds

Cancellations made 14 days or more before the event are eligible for a full refund of the deposit.

Cancellations made 7–13 days before the event will receive a 50% refund of the deposit.

Cancellations made less than 7 days before the event are non-refundable.

In the rare case Island Coco must cancel, you will receive a 100% refund.

4. Same-Day Orders & Payments

For last-minute or same-day orders, full payment is required upfront.

Orders are confirmed only after payment is received.

5. Damage & Loss

Any damage or loss to Island Coco equipment (e.g., racks, coolers, displays) during your event will be billed to the client.

6. Disputes

All payment disputes must be submitted in writing within 7 days of the event date.